Refund policy

At Chefeen, we value your trust and hard-earned money. Every product is carefully checked before dispatch, and we provide detailed photographs, fabric information, colours, and sizing guidance to help you shop confidently.

1. Genuine Product Issues

If you receive a damaged, defective, incorrect, or significantly misdescribed product, please email chefeen.com@gmail.com, preferably within 24 hours of delivery, with your order number and clear photographs or a video of the issue.

Our team will review your request and provide an appropriate resolution, including an exchange, replacement, or refund where applicable.

2. Change of Mind & Personal Preferences

Returns or exchanges are generally not accepted for change of mind, personal preferences, incorrect size selection, or an outfit not suiting your expectations, provided the product matches its description.

Please review the product photographs, size chart, fabric details, and description carefully before ordering.

3. Colour Variations

We aim to display product colours accurately. However, slight variations may occur due to screen brightness, device settings, photography lighting, and fabric texture.

Minor colour differences are not ordinarily considered defects. If the product is substantially different from its description or photographs, please contact us for review.

4. Return Courier & Shipping Charges

For discretionary returns or exchanges approved by Chefeen, customers must arrange their own return courier and pay the shipping charges. Please do not send any product without receiving our return instructions.

If we confirm a manufacturing defect or an error made by Chefeen, we will arrange or cover reasonable return shipping costs as appropriate.

5. Product Condition & Approval

For approved discretionary returns or exchanges, products must be unused, unwashed, unaltered, and returned with their original tags and accessories.

All requests are reviewed individually. Refunds or exchanges are provided according to the circumstances and applicable consumer protection laws.

6. How to Contact Us

Email: chefeen.com@gmail.com

Subject: Return / Exchange Request – Order Number

Please include your order number, a brief explanation, and clear photographs or a video. We encourage you to report issues within 24 hours of delivery so we can assist promptly.

Our Promise: We are committed to fair shopping, honest product information, and responsible support for genuine concerns. Thank you for understanding and respecting our policies.

Nothing in this policy limits your rights under applicable consumer protection laws.